Política de frete

Shipping Policy

Thank you for shopping with Aura Home! We want to make sure your order arrives safely and as quickly as possible. Please read our shipping policy below.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Once your order has been dispatched, estimated delivery times are as follows:

• Portugal: 2–5 business days
• Europe (EU): 5–10 business days
• International: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. We occasionally offer free shipping promotions — keep an eye on our store for the latest offers!

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

Customs & Duties

For international orders, please be aware that customs fees, import duties, or taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping costs.

Lost or Damaged Orders

If your order arrives damaged or goes missing in transit, please contact us at your earliest convenience at [your contact email] and we will do our best to resolve the issue promptly.

Contact Us

If you have any questions about your shipment, feel free to reach out to us. We're happy to help!